UTO Private Hire — FAQ
Your Questions, Answered
Everything you need to know about booking with UTO. If you can’t find what you’re looking for, just get in touch.
01
Booking a Ride
How do I book a journey with UTO?
You can easily book your journey online through our booking system. Please note that online bookings must be made at least 10 hours in advance.
Do you only operate locally?
No. We cover local journeys as well as long-distance trips across the UK. As well as airport, seaport or Cotswolds tours, or event transport.
Can I cancel my booking?
Yes. Customers may cancel a booking and receive a full refund if the cancellation is made at
least 3 hours prior to the scheduled pickup time
Cancellations made less than 3 hours before pickup are non-refundable
02
Airport Transfers
Which airports do you cover?
We cover major UK airports including Birmingham, Heathrow, Gatwick and Bristol. If your airport isn’t listed, get in touch and we’ll do our best to help.
Do you track flight times?
We monitor flight arrivals so your driver is ready when you land, even if your flight is delayed.
Can you help with early morning or late-night flights?
Yes, we offer transfers at all hours. Just let us know your flight time when booking.
03
Local Journeys
What counts as a local journey?
Local journeys include transfers within the area, town-to-town trips, hospital appointments, shopping runs and more.
Can I book a return journey?
Absolutely. Let us know your return time when booking and we’ll arrange both legs of your trip.
04
Long-Distance Travel
Do you offer long-distance journeys?
Yes. UTO can take you further afield across the UK. Just book online and we will have you covered.
Is long-distance travel available for groups?
Yes, we can accommodate small groups in suitable vehicles. Contact us on bookings@utotransfer.co.uk to discuss your requirements.
05
Cotswold Tours
How does a Cotswold tour work?
You tell us where you’d like to go and we’ll take you there in a comfortable, private vehicle. No fixed routes or group coaches — just your own private tour.
Can I customise the tour route?
Yes. We’re happy to work around your preferences and visit the villages and sights that interest you most.
How long do tours typically last?
That’s entirely up to you. We offer flexible half-day and full-day options depending on what you’d like to see.
06
Cancellations & Changes
What if I need to cancel or change my booking?
Please get in touch with us as soon as possible if your plans change. We’ll do our best to accommodate any adjustments. Customers may cancel a booking and receive a full refund if the cancellation is made at
least 3 hours prior to the scheduled pickup time.Cancellations made less than 3 hours before pickup are non-refundable
What if my plans change on the day?
Contact us directly and we’ll try to help. The sooner you let us know, the better.